Terms and Conditions

Below you can find the Terms and Conditions related to all orders placed via www.iphoneattunlock.com. By placing your order, you confirm your agreement to these Terms and Conditions.

1. DESCRIPTION OF SERVICE

1.1 The unlocking service time begins at the point when we receive payment from the customer.

1.2 We offer IMEI based permanent factory unlocking services.

1.3 We offer IMEI checking service which tells you info like your phone model, warranty status, iOS Firmware, Activation Date, Lock Status and carrier name.

1.4 After unlocking your iPhone, any GSM SIM card can be used anywhere in the world.

2. CANCELLATION

2.1 Because of nature of our business, customers cannot cancel order once IMEI is in process. Cancellation is only possible if service goes down or order exceeds delivery time.

3. LEGALITY OF SERVICE

3.1 Unlocking laws vary from country to country. In Europe and North America, unlocking is generally legal. Check your local laws before placing order.

4. ASSUMPTIONS

4.1 We assume that our customers have gone through the info on our website.

5. CUSTOMER RESPONSIBILITY

5.1 It is customers responsibility to make sure that the phone is locked to AT&T before ordering.

5.2 Customers who want to use iPhone with UK carriers should make sure that their phone is not reported lost or stolen at http://www.checkmend.com/uk. Handsets which are reported lost or stolen in UK get blocked and cannot be used on any carrier.

6. SERVICE DELIVERY TIMES

6.1 All prices and delivery times are mentioned clearly in different packages.

6.2 99% of the time, your order is delivered timely but on some rare days Apple or AT&T go through maintenance which causes delays. In such cases, delivery time might increase. We will inform you about such delays.

6.3 Our business time is 4 am – 4 pm PST. Delivery time applies only during business hours.

7. Refunds Policy

7.1  We offer 100% Money Back Guarantee on all our products. Such a guarantee is provided to ensure and encourage our honest customers that the product they are ordering will be delivered in good faith and will be fit for purpose. In order to protect the legitimacy of this guarantee for all parties concerned, the guarantee itself is subject to the following terms:

7.2 Although it happens very rarely, the guarantee applies only if our server returns your iPhone unlock code as “unavailable”. If the unlock cannot be delivered for you handset, your money will be refunded 100%.

7.3 99% of the time your phone will be unlocked without any issue. If any unusual event of unlock not working occurs on your side and we insist that job was done without any problem, then we will need video proof from you to get a refund.

Video proof should contain the following evidence.

  • Pressing *#06# clearly showing the IMEI number of your device.
  • Insertion of non AT&T SIM.
  • Restore and activate your phone by using unlocking instructions.

No refunds will be given if:

7.4 Your device IMEI number displays “iPhone Already Unlocked” message on checking via Network checker tool.

7.5 You provides us with an incorrect IMEI number and an unlock has been completed or carrier database says “Not Found”.

7.6 You choose wrong carrier. We unlock iPhone which is locked to AT&T only. As a result of wrong selection, we’ll get “Not Found” message . You can use our iPhone Network Checker to confirm whether your phone is locked to AT&T or not.

7.7 Your iPhone is not activated before placing an unlock order.

7.8 You don’t provide video proof with the evidence that unlocking process doesn’t work.

7.9 You purchases another service else where.

7.10 The device appears to be blocked after unlocking.

7.11 If your iPhone is unlocked but you are unable to complete the process even after full customer support from us.

7.12 Unlock code retrieval exceeds our delivery  time. 99% of the time we deliver your order even before delivery time but sometimes problem in Apple or carrier database can cause delays.

7.13 Your device was unlocked but the carrier or SIM you want to use with iPhone is not compatible with your device. It usually happens when your phone is GSM only and you want to use it with CDMA network.

7.14 Your phone was unlocked successfully but you don’t want to unlock it anymore.

7.15 Before placing your order, the device was already unlocked.

7.16 iPhone can’t be activated in iTunes but our network checker shows it as unlocked.

7.17  You have past dues or unpaid fees owed to AT&T from the phone account and AT&T decides to relock your iPhone.

8. UNLOCKING INSTRUCTIONS

8.1 We inform you about completion of your order via Email. That Email contains simple and easy to follow instructions to complete the unlock procedure by connecting to iTunes. Kindly add “contact@iphoneattunlock.com” to your safe mail list so that any Email from us don’t end up in Spam or Junk folder.

8.2 If our unlock instructions don’t work then restore your device to the latest iOS. It’ll solve the issue.  We will not be responsible if you don’t restore your device to the latest iOS just because you want to keep jailbreak.

8.3 iPhone 3G or 3GS owners with baseband 6.15.00 will have to downgrade to 5.13.04 by using latest Redsn0w software before using our unlock code. Google the tutorial or contact us if you can’t find any tutorial.

8.4 Sometimes you don’t see “Congratulations, your iPhone has been unlocked” message in iTunes. It doesn’t always mean that your phone is still locked. It might be because of some problem. Sometimes, it does mean that it’s still locked but not always. You can be sure only if you don’t see carrier signals on the phone.

8.5 Make sure that you’re restoring your iPhone as new phone. Do not restore from backup.

8.6 Feel free to check unlock status of your device via third party online IMEI checking services but keep in mind that not all services update their database frequently. We recommend you to wait 1 to 2 days before checking. Otherwise, use our service, our database updates within few hours.

8.7 No jailbreak, downgrade, upgrade and activation instructions are provided by us.

9. DISCLAIMER

9.1 The domain name iphoneattunlock.com, hosting, website upon the domain name and all the associated information on the site is legally owned and operated by http://www.iphoneattunlock.com

9.2 All third party brands & logos are the registered trademarks of their respected owners. This website is not affiliated or part of any network operators or phone manufacturers detailed on our websites.

9.3 We do not distribute any unlocking software either hacking or interference with system and any kind which violates the DMCA. We offer only professional factory iPhone unlock submitting service. We submit the request to AT&T and we are not responsible for their answer.

9.4 We will not be held responsible for any loss of data that may result whilst attempting to unlock your handset using any of our unlocking procedures.The above conditions are in addition to your statutory rights which are not affected. ALL PURCHASES ARE SUBJECT TO THE ABOVE TERMS & CONDITIONS AND ARE ALSO IN FULL ACCORDANCE WITH CONSUMER LAW.